Question 1

What is a convention / a fan-meet?

Accepted Answer

A convention or fan-meet is an event organized over one or more daysduring which actors meet their fans.The program includes: photo sessions, autographs, Q&A panels and other activities that will be announced gradually on our social media.

Question 2

How can I participate in one of your events?

Accepted Answer

Purchasing a PASS is mandatory to access the event.Passes are available on the official ticketing website, accessible via the page ofthe event and our social media.Without a valid pass, you will be refused access to the convention.

Question 3

What is a pass and what is an extra? How do I buy them?

Accepted Answer

The pass is the entry ticket to the convention. Extras are additional activities with one or more guests (photo, autograph, meet and greet, etc.).It is impossible to purchase an extra without a pass. Any extra purchased without a valid pass will be non-refundable and will not grant access to the event. Passes and extras are available exclusively through the official online ticketing platform.

Question 4

What is a panel?

Accepted Answer

A panel is a moment of exchange on stage during which guests discuss with the public and answer questions from fans.

Question 5

How are the guests announced?

Accepted Answer

The guests are announced gradually on our social media, once theirAttendance officially confirmed. We do not respond to inquiries regarding future guests not yet announced.

Question 6

Can I resell my pass if I can no longer come?

Accepted Answer

No. Resale is prohibited without prior authorization. In exceptional cases, a credit note may be offered, but we reserve the right to refuse.

Question 7

What happens if an actor cancels their appearance?

Accepted Answer

We remind you that it is important not to attend a convention for just one guest, as schedules can change.In the event of an actor's cancellation, several options will be offered:Reimbursement for the extras concerned only.Credit valid for other extrasOnly extras are refundable. A guest's cancellation does not result in the cancellation of the event; therefore, no pass refunds will be issued. A deadline will be provided for submitting refund requests. After this deadline, no requests will be accepted.

Question 8

What happens if the agreement is cancelled?

Accepted Answer

In the event of a complete cancellation of the convention, all purchases (passes and extras) will be fully refunded, without exception.

Question 9

How do I retrieve my pass?

Accepted Answer

The pass must be collected from our staff on the morning of the event.Required documents:An identity document,All e-tickets received by email,For 16-18 year olds: a signed parental authorization.It is not possible to retrieve another person's pass.

Question 10

Can I attend the convention if I am a minor?

Accepted Answer

Two situations:Under 16 years: mandatory presence of an accompanying adult (with their own pass).Between 16 and 18 years old: signed parental authorization + copy of the parent/guardian's identity document.Access may be refused if these conditions are not met.

Question 11

What is an extra guest?

Accepted Answer

An extra guest is a guest who is not included in the passes and whose activities require the purchase of specific extras.

Question 12

Can I film or take photos during the event?

Accepted Answer

Videos are strictly prohibited throughout the convention.Flash photography is only permitted when guests arrive on stage.During the Q&A panels: photos without flash only.Any infraction may result in a warning, then permanent exclusion withoutrefund.

Question 13

What is a companion pass?

Accepted Answer

The companion pass is reserved for those accompanying people with reduced mobility. It grants access only to the convention. No extras are permitted with this pass. Any extras purchased with a companion pass will be invalidated, without refund.

Question 14

Is it possible to pay in installments?

Accepted Answer

Yes.Passes can be paid for in installments directly through the ticket office.Some passes allow payment in 1 to 3 installments depending on their category.Failure to meet the deadlines will invalidate the pass and no refund will be issued. The final ticket is sent only after all payments have been received.

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